Privacy Policy

Last Updated: August 26, 2025

At Auberge Montebello (“we,” “us,” or “our”), located in Montebello, Quebec, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at aubergemontebello.com, make a reservation, or interact with our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly:

• Contact Information: Name, email address, phone number, mailing address.
• Booking Information: Reservation details, check-in/check-out dates, room preferences, payment information (e.g., credit card details).
• Guest Preferences: Special requests (e.g., dietary needs, accessibility requirements).
• Feedback and Inquiries: Information provided through contact forms, surveys, or customer service interactions.

b. Information Collected Automatically:

• Usage Data: IP address, browser type, device information, pages visited, time spent on our website, and referring URLs.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze website performance, and personalize content. You can manage cookie preferences through your browser settings.

c. Information from Third Parties:

• We may receive information from third-party booking platforms (e.g., Expedia, Booking.com) or travel agencies when you make a reservation through them.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your reservations and provide our services.
• To communicate with you about your booking, respond to inquiries, or provide customer support.
• To personalize your experience, such as tailoring offers or recommendations based on your preferences.
• To send promotional materials, newsletters, or special offers (with your consent, where required).
• To improve our website, services, and guest experience through analytics and feedback.
• To comply with legal obligations, such as tax or reporting requirements.
• To protect the security and integrity of our website and business operations.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party providers who assist with operations (e.g., payment processors, booking platforms, IT services, marketing agencies), under strict confidentiality agreements.
• Legal Compliance: When required by law, such as in response to a court order, subpoena, or regulatory request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• With Your Consent: For any other purpose, with your explicit consent.

4. Your Choices and Rights

Under Canadian privacy laws, including PIPEDA and Quebec’s Law 25, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Withdraw Consent: Opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us.
• Data Portability: Request a copy of your personal information in a structured, commonly used format (where applicable).

To exercise these rights, please contact us at info@aubergemontebello.com or call (819) 423-0001 or toll free if outside the Montebello at 1 877 423-0001

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These include encryption for payment processing, secure servers, and restricted access to personal data. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and user experience. Cookies may include:

• Essential Cookies: Necessary for the website to function (e.g., booking processes).
• Analytics Cookies: To track website performance and visitor behaviour.
• Marketing Cookies: To deliver personalized advertisements.

You can disable cookies through your browser settings, but this may affect website functionality. For more details, see our [Cookie Policy](#) [link to a separate Cookie Policy, if applicable].

7. Third-Party Links

Our website may contain links to third-party websites (e.g., booking platforms or local attractions). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing personal information.

8. International Data Transfers

Your personal information may be processed or stored outside of Canada, such as by third-party service providers. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with Canadian privacy laws.

9. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, booking information may be retained for tax or audit purposes, typically for seven years.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 19. We do not knowingly collect personal information from children without parental consent. If you believe we have collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

By Email: info@aubergemontebello.com
By Phone: (819) 423-0001 or (877) 423-0001
By Mail: Auberge Montebello, 676, rue Notre-Dame, Montebello (Quebec) J0V 1L0