Auberge Montebello white transparent logo
Three-star-hotel

Terms and conditions

Last Updated: August 26, 2025

Rates:
Our prices are in Canadian dollars and before taxes.

Taxes:
Accommodation taxes (3.5%), GST (5%), and QST (9.975%) must be added to all rates.

Deposit & Payment:
To guarantee each reservation, a valid credit card number is required along with the CVV. The amount for the first night (plus taxes) will be pre-authorized on the credit card 30 days before arrival. The balance of the total amount will then be charged 48 hours before the arrival date, at noon Quebec time.

Reservation Modification:
Depending on the rate chosen and availability, the guest may modify their initial reservation free of charge once up to 48 hours before the date of arrival. After this period, the reservation will be considered final.

Non-smoking Hotel:
Smoking (cigarettes or other substances) is prohibited throughout the hotel and on balconies and terraces, subject to cleaning fees.

Respect of Maximum Occupancy Capacity per Room:
It is the client’s responsibility to respect the maximum number of occupants according to the type of room reserved. Otherwise, to ensure the safety of customers, the hotel reserves the right to refuse access to the reserved room or to charge the difference for the rental of another room for the additional person or persons.

Respect for the Premises:
It is the guests’ responsibility to respect the premises, including decorative objects, furniture, fabrics, and bedding. The hotel reserves the right to claim monetary compensation to replace missing or damaged items, up to 3 times the full replacement value.

Use of the outdoor seasonal pool:
Your ability to use the pool or use the facilities ends when you and your guests check out of the hotel at 11 am. If you wish to stay during the afternoon, an additional fee is charged.

  • Children must be accompanied by an adult at all times, no exception.
  • No Lifeguard is present at the outdoor pool.
  • No diving is allowed

 

Cancellation Policies:
It is possible to cancel or modify the stay between the date of reservation and 48 hours before the date of arrival at noon. The deposit will then be refunded within 7 working days. To be taken into account, all modifications or cancellations must be made using the same method as that used to make the reservation.

In the case of a cancellation made 48 hours or less before the midday arrival date and whatever the reason, the total amount is non-refundable. It is the traveler’s responsibility to take out travel insurance with the company of their choice. The Hotel does not assume any responsibility with regard to the cancellation or modification of a reservation, whether related to:

  • Bad weather or weather conditions
  • Natural disaster, forest fire, floods, volcanic eruption, earthquake land
  • Flight delays or cancellations
  • Illness or death of the traveller or one of their relatives
  • Loss of job
  • Strike, war, riot, act of god, act of the prince, terrorist act, pandemic

 

Contact Us

If you have questions or concerns about this Policy, please contact us:

By Email: info@aubergemontebello.com
By Phone: (819) 423-0001 or (877) 423-0001
By Mail: Auberge Montebello, 676, rue Notre-Dame, Montebello (Quebec) J0V 1L0